Refund Policy

At Saira Collection, customer satisfaction is important to us. We aim to provide a pleasant shopping experience by offering beautiful jewellery and reliable customer service. Please read our Refund Policy carefully before placing an order.

1. Refund Eligibility

Refund requests may be considered if you receive a damaged, defective, incorrect, or significantly different product from the one you ordered. Each request will be reviewed based on the details of the order and the condition of the item.

Please contact us as soon as possible after receiving your order to report any issues.

2. Non-Refundable Items

Unless required by applicable law or otherwise approved by Saira Collection, the following items may not be eligible for a refund:

Jewellery that has been worn, used, altered, or damaged after delivery.
Items damaged due to improper handling or failure to follow jewellery care instructions.
Items returned without prior approval from our customer service team.
Items that do not meet the applicable return conditions.

These exclusions do not affect any rights you may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us with your order number, a description of the issue, and clear photographs of the product and packaging where possible.

After reviewing your request, we will inform you of the available resolution, which may include a refund or replacement, depending on the circumstances and applicable law.

4. How to Request a Refund

To request a refund, please contact Saira Collection through the contact details listed on our website. Include the following information:

Your order number.
Your name and contact details.
The reason for your refund request.
Photographs or other supporting information, if applicable.

Please do not send any item back before receiving instructions from our customer service team.

5. Refund Processing

Once your refund request has been reviewed and approved, we will inform you about the next steps. Approved refunds will be processed using an appropriate refund method, depending on the original payment method and the circumstances of the order.

Processing times may vary depending on the payment provider or financial institution. We will communicate any relevant details when your refund is approved.

6. Shipping Charges

Original shipping charges and return delivery costs may be non-refundable, except where a refund of these charges is required by applicable law or approved by Saira Collection due to an error or issue with the order.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation may be possible before the order has been processed or dispatched. Once an order has been dispatched, cancellation may no longer be available, and the applicable return or refund conditions will apply.

If we cancel an order after receiving payment, we will arrange any refund due in accordance with applicable law.

8. Exchanges and Replacements

Exchanges or replacements may be offered for eligible damaged, defective, or incorrect products, subject to product availability and our review of the request. Please contact our customer service team for assistance.

9. Contact Us

If you have questions about our Refund Policy or need help with a refund request, please contact Saira Collection using the contact information provided on our website.

Effective Date: October 18, 2026