Shipping Policy
At Saira Collection, we aim to deliver your favourite jewellery safely and conveniently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Order Processing
Once you place an order, our team begins processing it. Processing times may vary depending on product availability, order volume, public holidays, and other operational factors.
If there is a delay or an issue with your order, we will try to contact you using the contact information provided at checkout.
2. Delivery Areas
Saira Collection delivers to locations supported by our available courier services. Delivery availability may vary depending on your city, area, and the courier’s service coverage.
Please provide a complete and accurate shipping address, including your city, area, phone number, and any other details required to help the courier deliver your order.
3. Shipping and Delivery Time
Estimated delivery times depend on your location, courier availability, and order processing requirements. Delivery may take longer during public holidays, promotional sales, adverse weather, or other circumstances beyond our reasonable control.
Any delivery timeframe communicated during checkout or by our customer service team is an estimate unless expressly stated otherwise.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation. Delivery fees may vary depending on the delivery location, order size, and available shipping service.
Any free shipping offers will be subject to the conditions stated in the relevant promotion.
5. Order Confirmation
After placing an order, you may receive an order confirmation through the contact method you provide. For certain orders, our team may contact you to verify your details before dispatch.
Please ensure that your phone number and email address are correct so we can contact you if needed.
6. Order Tracking
If tracking information is available for your shipment, we will share it with you when your order is dispatched or when the courier provides it. Tracking updates are managed by the courier and may take some time to appear.
7. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate delivery information and remaining reachable when the courier attempts delivery. Incorrect addresses, unavailable recipients, or unsuccessful delivery attempts may cause delays or additional charges.
If your parcel cannot be delivered, please contact us to discuss the available options. Any additional delivery costs will be communicated where applicable.
8. Damaged or Missing Items
Please check your parcel when it arrives. If your order appears damaged, contains an incorrect item, or is missing a product, contact us as soon as possible with your order number and supporting photographs where appropriate.
We will review the issue and work with you to determine an appropriate solution in line with our Refund Policy and applicable consumer protection laws.
9. Delayed or Lost Shipments
Although we work to ensure timely delivery, delays can occur due to courier operations, weather conditions, public holidays, or other unexpected events.
If your order has not arrived within the estimated delivery timeframe, please contact us. We will help you check the shipment status and, where appropriate, follow up with the courier.
10. Cash on Delivery
If Cash on Delivery (COD) is available for your location, payment must be made according to the instructions provided by the courier at the time of delivery.
Please ensure that you are available to receive the parcel and have the required payment ready. COD availability and any related conditions will be communicated during checkout or order confirmation.
11. Changes to This Shipping Policy
Saira Collection may update this Shipping Policy from time to time to reflect changes in our delivery services, business practices, or legal requirements. The latest version will be published on this page.
12. Contact Us
If you have questions about shipping, delivery times, or an existing order, please contact Saira Collection using the contact information provided on our website.
Effective Date: October 18, 2026