Terms and Conditions
Welcome to Saira Collection. These Terms and Conditions govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.
1. General Terms
Throughout these Terms and Conditions, the words “we,” “our,” and “us” refer to Saira Collection. The words “you” and “your” refer to visitors and customers using our website.
By using our website, you confirm that you are legally able to enter into a purchase agreement under the laws applicable to you. If you do not agree with these terms, please do not use our website.
2. Products and Descriptions
We aim to display our jewellery products, images, descriptions, and prices as accurately as possible. However, slight differences in colour, appearance, or finish may occur due to lighting, photography, screen settings, or the nature of the materials used.
Product availability may change without notice. We reserve the right to update product descriptions, discontinue items, or limit quantities where necessary.
3. Prices and Payments
All product prices are displayed on our website in the currency indicated at checkout. Prices, promotions, and offers may change from time to time. Any applicable delivery charges or other fees will be displayed where possible before you complete your order.
Orders are subject to payment confirmation and acceptance. We reserve the right to investigate or cancel an order if a payment issue, pricing error, suspected fraud, or other legitimate concern arises. If payment has already been received for a cancelled order, we will arrange an appropriate refund where applicable.
4. Orders and Order Confirmation
When you place an order, you agree to provide accurate and complete contact, billing, and delivery information. You should review your order carefully before submitting it.
An order confirmation message does not necessarily mean that the order has been finally accepted. We reserve the right to reject or cancel orders in cases such as product unavailability, incorrect pricing, suspected fraudulent activity, or inaccurate order information. We will contact you when reasonably possible if an issue affects your order.
5. Shipping and Delivery
We aim to process and dispatch orders within the estimated time communicated on our website or through our customer service channels. Delivery times are estimates and may vary due to courier delays, weather, public holidays, remote locations, or other circumstances beyond our reasonable control.
Customers are responsible for providing a correct and complete delivery address and reachable contact details. Additional charges or delays resulting from incorrect information may apply where permitted by law.
6. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are subject to our applicable return and refund policy. Please review that policy before placing an order.
If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly with your order details and supporting photographs where appropriate. We will review the issue and explain the available options.
Any exclusions or conditions for returns must be communicated clearly and will not override rights provided by applicable consumer protection laws.
7. Jewellery Care
To help maintain the appearance of your jewellery, we recommend keeping it away from water, perfumes, lotions, harsh chemicals, and excessive moisture. Store jewellery in a clean, dry place when it is not being worn.
Wear and tear, tarnishing, discolouration, or damage caused by improper use, accidents, or failure to follow care instructions may not qualify for a return or replacement, subject to applicable law and any stated product warranty.
8. Promotions and Discounts
Promotional offers, discount codes, and special deals may be subject to specific conditions, expiry dates, product exclusions, or minimum purchase requirements. Unless stated otherwise, offers cannot be exchanged for cash or combined with other promotions.
We reserve the right to correct promotional errors and withdraw or modify offers where permitted by law.
9. Intellectual Property
All website content, including text, product photographs, graphics, logos, designs, and other materials owned by or licensed to Saira Collection, is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, or use our content for commercial purposes without prior written permission, except where permitted by law.
10. Website Use
You agree to use our website lawfully and responsibly. You must not attempt to damage the website, interfere with its operation, gain unauthorized access to its systems, submit false information, or use the website for fraudulent or harmful activities.
We may restrict or suspend access to our website where we reasonably believe that these terms have been violated or that such action is necessary to protect our customers or business.
11. Limitation of Liability
To the extent permitted by applicable law, Saira Collection will not be responsible for indirect or consequential losses arising from the use of our website or the purchase of our products where such liability can lawfully be excluded.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including any mandatory consumer rights that apply to your purchase.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you acknowledge that you can review our Privacy Policy for further details.
13. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, website, products, or legal requirements. The latest version will be published on this page. Changes will apply from the date they become effective, subject to applicable law.
We encourage you to review this page periodically.
14. Governing Law
These Terms and Conditions are subject to the laws applicable to the operation of Saira Collection and the relevant customer transaction. Any disputes will be handled by the competent courts or authorities as required by applicable law.
15. Contact Us
If you have questions about these Terms and Conditions, your order, or our products, please contact Saira Collection using the contact details provided on our website.
Effective Date: October 18, 2026