Our returns policy is designed to provide our customers with the best possible shopping experience. If for any reason you are not satisfied with your purchase, we are happy to offer you the opportunity to return or exchange it. If you would like to return an item, please contact us within [number] days of receiving the item to initiate the return. Please note that the item must be returned in its original condition and packaging, and you may be responsible for return shipping costs.

We accepteren alleen retourzendingen voor producten die ongebruikt, onbeschadigd en in de originele verpakking zijn. We bieden ook een garantie op onze producten en zullen eventuele defecten of problemen graag verhelpen. Raadpleeg ons garantiebeleid voor meer informatie over garantieclaims.

Ons doel is om onze klanten tevreden te stellen, dus aarzel niet om contact met ons op te nemen als u vragen of opmerkingen heeft over ons retourbeleid. We staan altijd voor u klaar om u te helpen bij het vinden van een oplossing.

If you want to return a product that you bought through our webshop, you can easily do so through our returns process. Here are the steps you need to follow:

1. Log in to your account on our webshop and go to your order history.
2. Find the order for which you want to return a product and click on the ‘Request return’ button.
3. Fill in the returns form and indicate which product you want to return and why.
4. Choose the desired return method and click on ‘Send’.
5. Print out the return label that we sent you by email and stick it on the packaging of the product you are returning.
6. Take the package to a parcel point near you.

Once we have received and processed the returned product, we will inform you of the status of your return and any refunds.

If you have any questions about returning a product, please do not hesitate to contact us. We are happy to help you and ensure that the returns process runs smoothly.

Yes, there are shipping costs associated with returning a product. The costs depend on the shipping method you have chosen.

If you want to return the product because you no longer want it, or if the product does not meet your expectations, the costs for the shipping costs are at your own expense. However, if the product is defective or does not match the description on our website, we will cover the costs of return shipping.

fYes, it is possible to exchange a product instead of returning it. If you want to exchange a product for another product, you can easily do so by using our returns process and indicating that you want to exchange the product. Here are the steps you need to follow:

Log in to your account on our webshop and go to your order history.
Find the order for which you want to return a product and click on the ‘Request return’ button.
Fill in the returns form and indicate which product you want to return and why.
Choose the desired return method and click on ‘Send’.
Print out the return label that we sent you by email and stick it on the packaging of the product you are returning.
Take the package to a parcel point near you.

It is also possible to exchange the product in our physical store, if we have one. In that case, you can simply take the product to our store and exchange it for another product.

Our webshop has a return period of [number] days. This means that you can return or exchange the product within this period if it does not meet your expectations.

We understand that it is important to have enough time to view and try out a product before you finally purchase it. That is why we give you ample time to assess the product and decide whether it meets your expectations.

Yes, it is important that the product is returned or exchanged in its original packaging. By this we mean that the product must be returned in its original condition, with everything that came with the product. The packaging must also be in good condition, without tears, holes or damage.

If you no longer have the product in its original packaging, please contact us before returning or exchanging the product. We will then look into the options and inform you of any exceptions to our policy.

We aim to refund you as soon as possible after we have received and checked your returned product. However, depending on the payment method you used for your order, it may take a few business days for the money to be credited back into your account.

If you paid by credit card, it may take up to 10 business days for the money to be credited back into your account. For payments with PayPal or iDEAL, this is usually arranged within 1-3 business days.

We will send you a confirmation email once we have received and processed your return. If something goes wrong or if you have any questions about your refund, please feel free to contact our customer service. We will be happy to help you and ensure a smooth return and refund process.

Yes, we ask you to provide a reason for your return or exchange. We use this information to improve our products and services.

Please note that providing a reason for your return or exchange does not affect your right to return or exchange a product. We respect your right to return or exchange products, regardless of the reason.

No, you can return all products to us. We understand that it can sometimes be difficult to decide whether a product meets your expectations without being able to view or try it out first. That is why we offer our customers the opportunity to return products without giving a reason. Of course, the product must be in good condition and, if possible, returned in the original packaging.

Yes, it is possible to return a product that you bought in the sale. We have the same return conditions for products that are in the sale as for products that are sold at the normal price.